Shipping & Returns Policy

Worldwide Shipping for Custom Sportswear & Martial Arts Products

At AUN Sports (SMC-Private) Limited, we are committed to delivering high-quality sportswear, martial arts uniforms, and custom apparel to customers worldwide. Please review our shipping and returns policy before placing an order.

Shipping Policy

Global Shipping

We ship orders worldwide through trusted international courier and freight partners to ensure safe and timely delivery.

Our shipping partners may include:

  • DHL Express

  • FedEx

  • UPS

  • TNT

  • Air Cargo Services

  • Sea Freight Services

Shipping methods are selected based on order quantity, destination, and customer preferences.

Production Time

Since most of our products are custom manufactured, production times vary depending on the product type, customization requirements, and order volume.

Estimated Production Lead Times

Order TypeProduction TimeSample Orders7-14 Business DaysSmall Orders10-20 Business DaysBulk Orders20-45 Business DaysPrivate Label Orders20-50 Business Days

Production timelines may vary during peak seasons or based on project complexity.

Shipping Time

Estimated transit times after order dispatch:

Express Shipping

  • North America: 3-7 Business Days

  • Europe: 3-7 Business Days

  • Australia: 4-8 Business Days

  • Middle East: 3-6 Business Days

  • Asia: 2-6 Business Days

Freight Shipping

  • Air Cargo: 7-15 Business Days

  • Sea Freight: 25-60 Business Days

Delivery times are estimates and may vary due to customs processing, local regulations, weather conditions, or carrier delays.

Customs Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, VAT, or other government fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in product or shipping costs unless otherwise agreed in writing.

Customers are encouraged to check local import regulations before placing an order.

Order Tracking

Once your shipment has been dispatched, a tracking number will be provided via email or WhatsApp.

Customers can track their orders directly through the courier's tracking system.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

AUN Sports is not responsible for delays, losses, or additional charges resulting from incorrect shipping addresses or incomplete delivery information.

Returns & Refunds Policy

Custom-Made Products

As a custom sportswear and private-label manufacturer, the majority of our products are produced according to customer specifications.

For this reason, custom-made products are generally non-returnable and non-refundable unless there is a verified manufacturing defect or production error.

Eligible Return Cases

Returns may be accepted under the following circumstances:

  • Incorrect product supplied by AUN Sports

  • Manufacturing defects

  • Printing errors caused by our production team

  • Incorrect sizing produced against approved specifications

  • Damaged products received due to manufacturing issues

Claims must be reported within 7 days of delivery.

Non-Returnable Items

Returns will not be accepted for:

  • Approved custom designs

  • Customer sizing errors

  • Color variations caused by screen settings

  • Products damaged after delivery

  • Clearance or discounted items

  • Orders approved through pre-production samples

Return Request Process

To initiate a return request, customers must provide:

  • Order Number

  • Product Photos

  • Detailed Description of the Issue

  • Delivery Confirmation Information

Our quality control team will review the claim and respond within 3-5 business days.

Refund Policy

If a claim is approved, AUN Sports may offer one of the following solutions:

  • Product Replacement

  • Partial Refund

  • Full Refund

  • Future Order Credit

The resolution will depend on the nature and extent of the issue.

Refunds, when approved, will be processed using the original payment method whenever possible.

Quality Commitment

Customer satisfaction is our priority. Every order undergoes multiple quality inspections before shipment to ensure products meet approved specifications and international quality standards.

Our goal is to build long-term partnerships by delivering reliable manufacturing solutions, premium craftsmanship, and professional customer support.

Contact Us

For shipping, delivery, return, or refund inquiries, please contact our team:

AUN Sports (SMC-Private) Limited

Email: sales@aunsports.com

WhatsApp: +92 345 0530 646

Our team is available to assist with order updates, logistics coordination, and after-sales support.